Refunds, Returns & Cancellation

Write to us before the order is dispatched and we cancel it and refund in full. Once the courier has collected the parcel it can no longer be cancelled, only returned under the conditions below.

• Items damaged in transit, reported with photographs within 48 hours of delivery.
• Wrong item, wrong size or short quantity against the invoice.
• Manufacturing defects such as splintering or off-spec dimensions.
• Unopened, unused retail packs in original packaging, returned within 7 days.

Opened packs (these are hygiene-sensitive food-contact goods), natural variation in bamboo shade or grain, custom private-label production, and export consignments already cleared for shipping.

Email sales@greenlifebamboo.in with your order number, what went wrong and photographs of the carton and contents. We respond within two working days and arrange a reverse pickup where the courier serves your PIN code; otherwise we reimburse reasonable return postage.

Approved refunds are initiated within 3 working days of the goods reaching us, or immediately for a cancelled or undispatched order. The amount reaches the original payment method in 5–7 working days depending on your bank. Shipping charges are refunded only where the fault was ours.

If you would rather have the goods than the money, we ship a replacement at our cost for any damaged, wrong or defective item.